Shipping Policy – heelmypain

Due to Covid19 there may be a delay with delivery times

Shipping Policy


Shipping & Delivery

Please consider that there may be slight delays with shipment due to pressure on Delivery Services because of Covid19

FREE SHIPPING

We are proud to bring our customers great value and service. That’s why we provide free shipping via ePacket, China Post, EMS and in the USA by USPS.

INTERNATIONAL SHIPPING

We offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of these countries we will contact you. 

Important to Note

Customers from Brazil please provide a CPF number to our email address which can be found on our contact page.

Customers from Korea please provide a custom clearance code or date of birth for non Korean nationals to our email address which can be found on our contact page.

This does not apply to customers in other countries

LOST/MISSING PACKAGES

 

Heelmypain are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. 

CUSTOMS

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that you take full responsibility of custom fees once the order arrives at its country of destination.

TRACKING INFORMATION

You will receive an email with a tracking number once your order has been shipped. 

TRACKING STATES “NO INFORMATION AVAILABLE AT THE MOMENT”.

 

It can take shipping companies 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us (via email.)

SHIPPING TIME

Shipping time varies by location. We estimate:

Location

*Estimated Shipping Time

United States

10-20 Business days

Canada, Europe

10-25 Business days

Australia, New Zealand

10-20 Business days

Central & South America

15-25 Business days

Asia

10-25 Business days

Africa

20-35 Business days


Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays